816 Camaron Street

Explore your passion with us! 
Founded in 1988, Child Development Schools is headquartered in Austin, TX operating over 260 childcare centers in 11 states. Our three early childhood education brands are Childcare Network, Sunrise Preschools, and My Small Wonders. We proudly provide quality care and developmental education to over 30,000 children aged six weeks to twelve years. 
 
We have a great opportunity for a Family Enrollment & Support Manager to join our growing company!
 
We are seeking a strategic and results-driven Family Enrollment & Support Manager to lead and manage a team responsible for enrollment growth, family engagement, retention, marketing outreach, CRM adoption, and operational collaboration within our early education program. This role ensures effective execution of outreach and retention strategies, drives continuous improvement through data and feedback, and reports on team performance to senior leadership. 
 

 

• Bachelor’s degree preferred; Associate degree considered with relevant experience 
• Some travel may be required based on business needs

• 4+ years of experience in enrollment, family engagement, retention, or customer success roles, including 1-2 years in a supervisory or management capacity (preferably in early childhood education or childcare settings) 

• Strong proficiency with digital tools, CCM Systems, CRM platforms, and marketing outreach systems 

• Excellent leadership, communication, and interpersonal skills 

• Data-driven mindset with ability to analyze metrics and drive actionable insights 

• Bilingual skills (Spanish, Mandarin, etc.) a strong plus 

 

Key Attributes: 

• Strategic thinker and effective team leader 

• Highly organized with strong project management capabilities 

• Comfortable managing remote and virtual communication channels 

• Collaborative, adaptable, and passionate about supporting families and early education 

Want to learn more about Child Development Schools? We’re always looking for nurturing, innovative, and dedicated individuals to join us and explore their passion for child care and early education. Please click to join our Talent Network so we can keep in touch about other current and future opportunities!

 

Child Development Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

 

 

 
Team Leadership & Performance Management 
- Manage, mentor, and develop a team of Family Enrollment & Support Specialists, ensuring clear goals, accountability, and professional growth 
- Oversee daily operations of enrollment, retention, marketing outreach, CRM use, and family support efforts 
- Monitor team performance metrics and provide regular performance reports to senior leadership 
- Monitor performance and adjust strategies to optimize outreach and conversion 
- Facilitate team meetings, training sessions, and cross-department collaboration to maintain alignment on goals and strategies 
Strategic Execution & Coordination 
- Lead the implementation and continuous improvement of enrollment growth and retention strategies across assigned markets 
- Collaborate with marketing, retention, CRM, and operations teams to design and execute promotional campaigns and family engagement initiatives 
- Ensure accurate and timely updates in CRM and other systems to support family registration, waitlist management, and onboarding 
- Develop and oversee feedback mechanisms with families and schools to improve processes and services 
Enrollment Growth & Retention Oversight 
- Collaborate with cross-functional teams to analyze enrollment, retention, and family satisfaction data, identifying trends, risks, and opportunities for improvement 
- Guide the team in targeted outreach efforts including promotion of seasonal offers and personalized support for at-risk families 
- Create and support family onboarding and orientation processes to maximize positive family experiences and early retention 
- Coordinate hyper-care retention efforts, including feedback loops and family communications, to reduce withdrawals 
School & Operational Partnership 
- Partner with school leadership to support waitlist management, tour coordination, and family engagement 
- Promote CRM adoption and best practices among school staff to streamline family communications and registrations 
- Drive collaboration across departments to ensure consistent messaging, quality tour experiences, and effective seasonal campaign execution 
 
Incentive Program: 
This managerial role is accountable for the performance of their team in meeting KPIs across retention, enrollment growth, occupancy, and quality execution. The incentive program rewards leadership impact on strategic outcomes and operational excellence. 
 
Our Benefits Provide:
- Discounts up to 50% off childcare tuition
- Medical/Dental/Vision Insurance plans
- Paid Holidays, Vacation, and Sick Leave
- Free access to online training
- Education assistance to pursue your degree
- 401K plan savings and investment plan with employer contribution