Explore your passion with us! 
Founded in 1988, Child Development Schools is headquartered in Austin, TX operating over 260 childcare centers in 11 states. Our three early childhood education brands are Childcare Network, Sunrise Preschools, and My Small Wonders. We proudly provide quality care and developmental education to over 30,000 children aged six weeks to twelve years. 
 
We have a great opportunity for a Director of Family Experience & Loyalty to join our growing company!
 
The Director of Family Experience & Loyalty will lead the development and execution of enterprise-wide retention strategies across Child Development Schools. This person will partner closely with CX, field operations, Family Services, marketing, and Family Support Specialists team to reduce churn, improve family satisfaction, and strengthen lifetime value.

 
This is a hands-on, cross-functional leadership role that combines systems thinking, field enablement, and family-first decision-making.

- 7+ years in customer experience, operations, education management, or a related field
- Experience designing retention strategies, customer journey programs, or family support models
- Strong data instincts and comfort working with performance dashboards
- Excellent communication skills, especially in cross-functional and field-facing settings
- A passion for family outcomes, early education, and creating a culture of care

 

Want to learn more about Child Development Schools? We’re always looking for nurturing, innovative, and dedicated individuals to join us and explore their passion for child care and early education. Please click to join our Talent Network so we can keep in touch about other current and future opportunities!

 

Child Development Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

Strategy & Execution
- Design and lead a national family retention strategy with clear KPIs
- Build and manage a portfolio of pilots and interventions focused on high-risk moments (e.g., first 30 days, mid-year friction, pre and post withdrawal)
- Use data to prioritize focus areas (e.g., schools with high churn, low NPS, poor conversion)
Cross-Functional Collaboration
- Partner with the CX team on journey mapping, survey feedback, and CRM triggers
- Work closely with the Sr. Director of Education and Retention to translate strategy into field tools, scripting, and training
- Coordinate with the Family Support Specialists and Family Services teams on escalated family issues and on-the-ground interventions
Reporting & Insights
- Monitor and report on retention trends by region, program, and school type
- Analyze NPS, withdrawal surveys, and CRM data to identify and address root causes
- Build case studies and best practice playbooks from successful retention initiatives
Enablement & Scale
- Partner with the Communications, CRM and Marketing teams to align messaging across the family journey
- Develop resources and toolkits for DMs and School Leaders to action retention locally
- Define what “excellent family retention” looks like in the field — and how to measure it
 
Our Benefits Provide:
- Discounts up to 50% off childcare tuition
- Medical/Dental/Vision Insurance plans
- Paid Holidays, Vacation, and Sick Leave
- Free access to online training
- Education assistance to pursue your degree
- 401K plan savings and investment plan with employer contribution